안녕하세요. 프로툴즈 교육용버전을 영구버전으로 구매하여 사용하고있는 이용자입니다. 

AVID CASE문의를 통해 기존 프로툴즈 영구버전 사용자들에게 249달러 라이센스를 구매 할 경우 스튜디오 영구버전으로 변경해준다는 이야기를 접하였습니다.

저는 현재 교육용 프로툴즈를 사용하고 있고, 서포트 플랜이 종료되었습니다.

https://www.dawmall.com/product/detail.html?product_no=3548&cate_no=36&display_group=1 

이 제품을 구매 할 경우 교육용 프로툴 영구버전을 프로툴즈 스튜디오 영구버전으로 변경이 가능한가요?

해당 제품은 교육용이 아닌, 일반 프로툴즈 사용자에게만 적용이 되는것으로 설명이 되어있어 문의드립니다.

AVID에 CASE문의한 내용도 아래에 첨부해드립니다.

감사합니다.

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Current Response:

Entered on: 6/15/2022 11:46 AM  Entered by: Areza

Hi Seong Cheol, 
Thank you for contacting Avid Online Store Support. 
If you wish to avail the Get Current plan that is being offered for $249.00, you may purchase it through one of Avid's authorized resellers. This Get Current plan will let you reinstate the Software Updates and Support on your perpetual license. Please be advised that once you purchased the Get Current plan, it will convert your Pro Tools Studio EDU Perpetual License to Pro Tools Studio Non-EDU Perpetual License. 
You may find Avid's Authorized resellers here: https://www.avid.com/find-a-reseller
 For more details about the Get Current: https://avid.secure.force.com/pkb/articles/en_US/FAQ/I-didn-t-purchase-an-Upgrade-Plan-for-my-older-version-of-Pro-Tools-or-I-let-my-upgrade-plan-expire-What-are-my-options-to-get-new-versions
 Hope this helps. Please let me know if you have other questions. 

Regards, Areza Online Store | Avid Global Customer Care

Previous Responses:

Entered on: 6/15/2022 10:20 AM   Entered by: Jeffrey

Dear SeongCheol, 
Thank you for Contacting Avid Customer Care. We have received this case 04444549 that you created through the Avid Support Center portal. The Support from Avid Online Store Team will contact you to address your concern. Please feel free to reply to this case response with any further details. 
Regards, 
Jeffrey Avid Customer Care

Case Description:

Hi, I am a protool user who is attending school. And I am Korean. Please understand that I am not good at English. I want to extend the support of the educational tool because it has ended. I re-authenticated as a student, and after authentication, I accessed My Products and tried to pay for ProTools Studio, but the Reverify link does not open. I would like to pay $249 and use the latest version of Protool as the notice in my email. How can I go Please reply as soon as possible what to do.

If we don't hear from you within 24-48 hours, our Support Team will check in with you to see if you need further assistance, and close the case on the 36th hour that we don't get a reply. If you have any other questions, need further assistance or feel that the issue is not completely resolved, please feel free to re-open the case or chat with us on the web store by going to shop.avid.com and clicking "Chat Now" from Monday- Friday,11am-8pm EST. We appreciate your business with Avid.

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